HOW WILL ORDERS BE SHIPPED?
We ship exclusively through the JNE.
WHERE ARE YOU SHIPPING FROM?
We are in Capital City of Indonesia, Jakarta.
HEY! YOU’RE IN MY CITY! CAN I PICK IT UP?
At this time, we do not have a storefront location in Jakarta. We’re working to get into retailers so you can see us!
DOES LUXCRIME SHIP INTERNATIONALLY?
Yes, we ship to most countries. reach us on firstname.lastname@example.org (we unable to accept orders and shipment to other countries by website)
HOW MUCH IS IT GONNA COST FOR SHIPPING?
DOMESTIC RATES: We charge JNE rate fee for all Shipments in the Indonesia. the rate will appear on checkout after you fill the address and city.
INTERNATIONAL RATES: All international shipping rates will be calculated with EMS or DHL rate.
PLEASE NOTE: International orders may be subject to import taxes and/or customs duties by your country’s customs department upon arrival. Also, we are not responsible for paying for that.
HOW CAN I TRACK MY ORDER? BC I WANT IT. ASAP.
Once your order is processed, we’ll send you an e-mail confirmation with a tracking number.
*BTW: We are not responsible for lost, stolen or misplaced shipments. We are also not responsible for intercepting packages that were sent to the wrong address. Please make sure you double check where we’re sending ur stuff!
I REALLY HATE TO BUY ON WEBSITE, CAN I CHAT WITH YOU?
Sure, we have person in charge to serve you. Please reach us to:
LINE: @LUXCRIME (use ‘@’)
All Orders will be processed and shipped within 1-2 Business Days. TheJNE office is closed Sunday
DO YOU GUYS SEND FREE ISH TO INFLUENCERS?
Wee are very happy to working with influencer, please email us; email@example.com and we’ll discuss further details.
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please provide us with your no.order # so we can find you quicker!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Unfortunately, we do not accept exchanges at this time.
To return your product, please send us an email first* & once approved, send it back with your order number to our address.
Please let us know if you have any additional questions– we got your back